Shipping policy

Shipping Policy for Grouse Clothing

1. Order Processing Time

  • All orders should be processed within 1-3 business days after receiving your order confirmation email.

2. Domestic Shipping Rates and Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.

  • We offer several shipping options within Australia and New Zealand:

    • Standard Shipping: 3-7 business days
    • Express Shipping: 1-3 business days

4. Shipping Confirmation and Order Tracking

  • Track your order using the tracking number provided.

5. Shipping Carriers

  • We primarily use Australia Post. 

6. Shipping Restrictions

  • We currently do not ship to P.O. Boxes, APO/FPO addresses, or certain remote locations. Please contact our customer service team if you have any questions about shipping restrictions.

7. Delivery Issues

  • If your order has not arrived within the estimated delivery time, please contact: grouseattire@gmail.com with your order number and tracking information.
  • We are not responsible for shipping delays caused by unforeseen circumstances (e.g., natural disasters, carrier delays, customs delays).

8. Damaged or Lost Packages

  • If your package is lost or damaged during transit, please contact our customer service team immediately.
  • We will work with the shipping carrier to resolve the issue and ensure you receive your order.

9. Changes to Shipping Policy

  • We reserve the right to update or modify this shipping policy at any time without prior notice. Any changes will be posted on this page.

10. Contact Information

  • For any questions or concerns regarding our shipping policy, please contact us at grouseattire@gmail.com or send a dm on Instagram @Grouse.Attire